Terms of service

Welcome to our pet‑supplies website, our shop mainly supplys Pet toys, pet bowls, pet sleeping mats, clothing... These Terms of Service (“Terms”) govern your access and use of this website, all related services, and any product purchases you make through our site. By browsing, registering an account, placing orders, or using any function of our website, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy incorporated herein by reference. If you do not accept any part of these Terms, please do not use our website or place any orders.

We sell pet‑related goods including pet food, toys, grooming accessories, beds and other pet supplies. All content published on our website is for general reference only. Nothing on this site constitutes veterinary medical advice, diagnosis or treatment.

• Always consult a licensed veterinarian before changing your pet’s diet, using new supplements, or if your pet shows signs of illness or injury.

• We are not liable for any health‑related outcomes arising from improper product usage, failure to follow product instructions, or failure to seek professional veterinary care.

When you create a user account:

• You must provide accurate, complete and up‑to‑date contact and billing information.

• You are responsible for safeguarding your account login credentials. All activities conducted under your account are your responsibility.

• You may not share your account for commercial resale purposes. We reserve the right to suspend or terminate accounts with suspicious or abusive behaviour, without prior notice, at our sole discretion.

• Product prices shown on the website are subject to change without prior notice. The price confirmed at checkout applies to your order. Prices do not include shipping fees, import duties or applicable sales taxes unless explicitly stated.

• After you submit an order, we will send you an order confirmation email. This confirmation does not guarantee final acceptance of your order. We reserve the right to reject or cancel orders due to stock shortages, pricing errors, suspected fraud or other reasonable reasons, and we will issue full refunds for cancelled paid orders.

• You agree to pay all charges at checkout using supported payment methods. You authorize us to charge your selected payment method for your order total.

4‑Product Description & Availability

We make reasonable efforts to ensure product photos, descriptions and specifications are accurate. Minor differences in colour, texture or packaging may occur due to manufacturer batches, screen display differences and supplier updates.

Product inventory is not guaranteed. If items become out‑of‑stock after you place an order, we may cancel the out‑of‑stock part of your order and refund the corresponding amount.

Shipping terms are governed by our separate Shipping Policy. Risk of loss and damage to goods transfers to you upon hand‑over to the carrier. Delivery timelines are estimates and are not guaranteed; delays may be caused by logistics, customs, weather or force‑majeure events, for which we shall not be held liable.

All return and refund matters are subject to our Return & Refund Policy. Please read that policy before purchasing pet‑food, chew‑treats and other hygiene‑sensitive pet goods. Opened pet food, used grooming items and used pet bedding may be non‑returnable for hygiene reasons.

All texts, images, logos, graphics, layout and trademarks displayed on this website belong to us or our licensors. You may not copy, reproduce, redistribute or commercially use any website content without our written permission.

You shall not:

• Use this website for any illegal, fraudulent or harmful purposes.

• Attempt to hack, scrape, spam or disrupt website functions.

• Post offensive, misleading or harmful user‑generated content related to pets or our products.

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, consequential damages including pet injury, lost profits, loss of data arising out of your use or inability to use our website or products, except for damages that cannot be excluded by mandatory local law.

• Our total aggregate liability related to any order shall not exceed the total amount you paid for that order.

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date. Your continued use of our website after changes take effect means you accept the revised Terms.

If you have questions regarding these Terms, please reach us at:

Email: __326051157@qq.com__